Support

Pop Toy Match 3D

Email [email protected]. We reply within 2 business days. Please include your device model, the app version (shown at the bottom of Settings), and what happened.

I bought something and did not get it

Close the Game completely and open it again while you are online. A purchase that did not finish is delivered on the next launch. If it still does not show up, email us a copy of the receipt from Apple or Google.

VIP is gone after reinstalling

Open Settings → Restore purchases while you are signed in to the same Apple ID or Google account that made the purchase.

My progress is missing on a new phone

Progress is saved to the cloud under an anonymous player ID kept on your device. Uninstalling the Game or moving to a new phone can create a new ID. Email us the old and new device models and roughly how far you had got, and we will try to move your save over.

Ads

You can change your ad privacy choices in Settings → Privacy options. VIP and the Manager Bundle remove banner ads. A reward ad that fails to load does not cost you anything, so you can try again later.

Deleting your data

Email [email protected] and say which device and store you play on. We delete your cloud save and leaderboard entries within 30 days. More details are in the privacy policy.